The team has implemented a solution to address performance degradation caused by importing a large amount of data into the system at once.
To the best of our knowledge, none of our existing customers were affected. However if you’ve experienced any issues with organisations in the South America (São Paulo) region please contact our support team for further clarification.
Thank you for your cooperation and support!
Posted May 27, 2026 - 14:25 UTC
Identified
Update on the service interruption in the South America (São Paulo) region: The issue arose from excessive physical memory usage. Our team is investigating the cause and will take the necessary action.
Posted May 24, 2026 - 11:33 UTC
Investigating
A new Ringotel incident has been automatically created in the affected region (Sao Paulo (South America)). Our team has been notified and will review it immediately. If you have any questions, please contact us at support@ringotel.co or use the online chat / create a ticket. We appreciate your patience in the meantime.
Posted May 24, 2026 - 09:29 UTC
This incident affected: Regions (South America (São Paulo)).