All Systems Operational
Uptime over the past 90 days. View historical uptime.
Provisioning Portal (shell.ringotel.co) ? Operational
90 days ago
100.0 % uptime
Today
Regions Operational
90 days ago
100.0 % uptime
Today
Asia Pacific (Singapore) ? Operational
90 days ago
100.0 % uptime
Today
Australia ? Operational
90 days ago
100.0 % uptime
Today
Europe (Dublin) ? Operational
90 days ago
100.0 % uptime
Today
Europe (Frankfurt) ? Operational
90 days ago
100.0 % uptime
Today
Europe (London) ? Operational
90 days ago
100.0 % uptime
Today
US East ? Operational
90 days ago
100.0 % uptime
Today
US West ? Operational
90 days ago
100.0 % uptime
Today
India (Mumbai) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 11, 2024

No incidents reported today.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024
Call quality issues with OPUS codec enabled
Resolved - The necessary patches have been successfully applied. For customers impacted by this issue and who had previously disabled the OPUS codec, it is now considered safe to re-enable it in the Ringotel connection settings at your discretion.

We are grateful for your patience and cooperation during this time. If you have any inquiries or require further assistance, please do not hesitate to contact us at support@ringotel.co.
Oct 3, 11:46 UTC
Identified - The team has pinpointed the root cause of the call quality issues occurring when enabling the OPUS audio codec in the connection settings. They are currently implementing patches to resolve this issue.

Upon investigation, it was discovered that the problem stemmed from the "maxptime" parameter utilized in the 'fmtp' attribute of an SDP packet. This led certain PBX systems to misinterpret media descriptions, leading to audio quality problems such as one-way audio, choppy sounds, or robotic voices.

No further action is required from your side until further notice. We sincerely thank you for your patience and collaboration during our investigative process. We apologize for any inconvenience this may have caused.
Oct 2, 10:46 UTC
Investigating - Our team is investigating the cause of the call quality issues that occur when the OPUS audio codec is enabled in the Ringotel connection settings.

Affected services:
Inbound and outbound calls made through connections where OPUS codec is enabled.

Temporary solution:
Disable OPUS audio codec in the Ringotel connection settings.
Oct 1, 21:20 UTC
Oct 2, 2024
Oct 1, 2024
Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

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